Security
At Xenon PC, we take the security and privacy of our customers seriously. We use reasonable security measures to help protect customer information, online accounts and transactions.
1. Secure Online Shopping
When you shop with Xenon PC, we take reasonable steps to protect information transmitted through our website.
Our website may use industry-standard security technologies, including SSL/TLS encryption, to help protect information exchanged between your browser and our website.
Customers should always ensure that they are accessing the official Xenon PC website:
2. Payment Security
Xenon PC does not ask customers to provide their:
- Banking PIN
- ATM PIN
- Online banking password
- One-Time Password (OTP)
- Card PIN
- Other confidential banking credentials
Please only make payments using the official payment methods provided during checkout or confirmed through official Xenon PC communication channels.
If someone requests your banking PIN, password or OTP while claiming to represent Xenon PC, do not provide the information and contact us directly.
3. Customer Accounts
If you create an account on our website, you are responsible for keeping your login information confidential.
We recommend that you:
- Use a strong and unique password.
- Do not share your password with anyone.
- Do not use the same password on multiple websites.
- Log out when using a shared computer.
- Contact us if you suspect that your account has been compromised.
Xenon PC will not ask you to provide your account password through WhatsApp, email or social media.
4. Protecting Personal Information
We may collect information necessary to process orders and provide our services, such as:
- Name
- Contact details
- Email address
- Delivery address
- Order information
- Payment-related information required to process a transaction
We aim to handle personal information responsibly and in accordance with applicable South African privacy and data-protection requirements, including POPIA, where applicable.
For more information, please refer to our Privacy Policy.
5. Fraud Prevention
To help protect our customers and Xenon PC against fraudulent transactions, we may verify certain order or payment information where reasonably necessary.
Orders may be delayed while information is being verified.
We may cancel or decline transactions where there are reasonable grounds to suspect fraud or unauthorised activity, subject to applicable law.
6. Beware of Scams
Customers should be cautious of messages, websites or individuals pretending to represent Xenon PC.
Be especially careful with requests for:
- Urgent payments
- Banking credentials
- OTPs
- Passwords
- Unusual payment methods
- Payments to unverified accounts
- Remote access to your computer
If you receive a suspicious message claiming to be from Xenon PC, contact us using the official contact details on our website before making any payment.
7. Official Xenon PC Website
Always check that you are visiting the official Xenon PC website before entering personal or payment information.
Official website:
Be cautious of websites using similar names, domains or logos.
8. Website Security
We take reasonable steps to maintain the security and availability of our website.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
Customers should maintain appropriate security on their own devices, including keeping operating systems, browsers and antivirus/security software updated.
9. Reporting a Security Concern
If you believe you have identified a security issue, suspicious activity or fraudulent communication involving Xenon PC, please contact us immediately.
Please provide as much information as possible, including screenshots, email addresses, telephone numbers, website addresses or other relevant details.
Do not send passwords, banking PINs or OTPs when reporting a security concern.
10. Updates to This Security Policy
Xenon PC may update this Security Policy from time to time to reflect changes to our website, services, technology or security practices.
The latest version will be published on this page.
Last Updated: 2 October 2026
Contact Xenon PC
Xenon PC
Computer Sales • IT Equipment • Components • Accessories • Repairs
Website: www.xenonpc.co.za
Customer Help Line / WhatsApp: +27 71 140 0118
© 2026 Xenon PC. All rights reserved.
