Customer Help Line

At Xenon PC, we are committed to providing reliable assistance before, during and after your purchase.

Whether you need help choosing a product, checking an order, troubleshooting a computer or arranging a return, our team is available to assist.

How We Can Help

Our Customer Help Line can assist with:

🛒 Sales & Product Enquiries

Need help choosing the right product?

We can assist with:

Laptop and desktop selection
Computer components
RAM and SSD compatibility
Graphics cards
Power supplies
Networking equipment
Routers and modems
Accessories and peripherals
New, used and refurbished equipment

📦 Order Support

If you have already placed an order, please have your order number available when contacting us.

We can assist with:

Order status
Payment confirmation
Product availability
Delivery information
Courier tracking
Collection arrangements
Order changes, where possible

🔧 Technical Support

Our technical team can assist with general IT and computer-related enquiries, including:

Computer troubleshooting
Laptop problems
Hardware upgrades
RAM installation guidance
Storage upgrades
SSD and HDD issues
Windows and software-related assistance
Networking equipment
General computer configuration

🔄 Returns & Refunds

If you need to return a product, please contact us before sending the product back.

Please provide:

Order number
Product name
Reason for return
Description of the problem
Photos or videos where relevant

Our team will provide the appropriate return instructions.

🛡️ Warranty Support

If you experience a problem with a product covered by an applicable warranty, contact our support team.

Please provide your invoice or order number and a description of the problem.

The product may need to be inspected and tested before the appropriate remedy is determined.

Contact Xenon PC

📞 Phone / WhatsApp

Customer Support:
+27 71 140 0118

For WhatsApp enquiries, please send us a message with your name and the nature of your enquiry.

🌐 Website

www.xenonpc.co.za

You can browse our products, place an order and find additional information through our website.

Customer Support Hours

Monday – Friday: 09:00 – 16:00
Lunch: 13:00 – 13:45

Saturday & Public Holidays: 10:00 – 15:00

Sunday: Closed

Messages received outside our normal operating hours will be attended to during the next available business period.

Before Contacting Us

To help us resolve your enquiry faster, please provide as much relevant information as possible.

For an existing order, include:

Order Number:
Customer Name:
Product:
Problem / Enquiry:

For technical support, include:

Computer/Laptop Model:
Operating System:
Problem Description:
Error Message:
Photos/Screenshots: Where applicable

Important

For your security, do not send passwords, banking PINs, OTPs or other confidential security information through WhatsApp, email or other communication channels.

Xenon PC will never require your banking PIN or OTP to process a normal product order or customer-support request.

We Are Here to Help

Whether you are purchasing your first computer, upgrading an existing system or need assistance with an order, the Xenon PC team is ready to help.

Xenon PC
Computer Sales • IT Equipment • Components • Accessories • Repairs

Website: www.xenonpc.co.za

Customer Help Line