Frequently Asked Questions

Getting Started

How do I buy something from Xenon PC?

Buying from Xenon PC is simple:

1. Find the product you wish to buy

Browse our online store at www.xenonpc.co.za or use the search function to find the product you need.

Select the product to view its description, specifications, condition, price and availability.

2. Add the product to your cart

Click Add to Cart to add the product to your shopping cart.

You can continue shopping and add additional products before proceeding to checkout.

3. Checkout

When you are ready to place your order:

Open your shopping cart.
Review your selected products.
Click Proceed to Checkout.
Enter your billing and delivery information.
Select the available delivery or collection option.
Select your payment method.
Review your order.
Complete your payment.

Once payment has been received and verified, we will process your order.

Payment

What payment options are available?

Xenon PC accepts the payment methods displayed during checkout.

Where EFT or direct bank payment is available, please use your order number as the payment reference.

Orders paid by EFT may only be processed once the payment has cleared and reflects in our account.

Products

Do you sell new and used products?

Yes. Xenon PC sells a combination of new, used, refurbished and pre-owned IT equipment.

The condition of each product will be clearly indicated in the product listing.

Used products may have normal signs of previous use, including scratches, marks, cosmetic wear or other signs of previous ownership.

Please carefully read the product description and inspect the product photographs before purchasing.

Are used products tested?

Where applicable, used and refurbished products are inspected and tested before being listed for sale.

The exact testing performed may vary depending on the type of product.

Any known faults, limitations or important condition information will be stated in the product description where applicable.

Can I ask whether a product is compatible with my computer?

Yes.

If you are unsure whether RAM, an SSD, graphics card, power supply, CPU or another component is compatible with your system, contact Xenon PC before purchasing.

Please provide your computer or motherboard model and relevant specifications so that we can assist you.

What is included with a product?

The items included with a product will be stated in the product description.

For example, a laptop listing will indicate whether a charger or other accessories are included.

Do not assume that accessories shown in a photograph are included unless they are specifically stated in the listing.

Orders

Can I cancel my order?

Please contact Xenon PC as soon as possible if you want to cancel an order.

If your order has already been processed, packed or handed to the courier, cancellation may no longer be possible and the request may need to be handled under our Returns & Refund Policy.

Can I change my delivery address?

Please contact us immediately if you need to change your delivery address.

Once an order has been dispatched, changing the delivery address may not be possible or may result in additional courier requirements or costs.

What happens if a product goes out of stock?

Although we make every effort to keep our stock information accurate, products may occasionally become unavailable after an order has been placed.

If we cannot fulfil your order, we will contact you regarding the available options, which may include an alternative product or refund, as applicable.

Delivery

What delivery options are available?

Depending on your location and the product, Xenon PC may offer:

Courier delivery to your home or business address.
Collection, where available.

Available delivery options will be displayed during checkout or communicated to you before the order is finalised.

How long does delivery take?

Delivery times depend on your location, payment confirmation, stock availability and courier services.

Orders are normally processed after payment has been successfully received and verified.

Courier delivery times are estimates and may be affected by weekends, public holidays, remote-area delivery and circumstances outside Xenon PC’s control.

Do you deliver throughout South Africa?

Yes. Xenon PC offers delivery to customers within South Africa where courier service is available.

Delivery charges and options may vary according to the destination and order.

Do you ship internationally?

At present, Xenon PC primarily serves customers within South Africa.

Please contact us if you have a specific international shipping enquiry.

How can I track my order?

Where tracking is available, tracking information will be provided once your order has been dispatched.

If you have not received tracking information or require assistance with your delivery, contact our Customer Help Line and provide your order number.

What should I do if my parcel arrives damaged?

If your parcel appears damaged when delivered, please take photographs of the packaging and product and contact Xenon PC as soon as possible.

Do not discard the packaging until the matter has been resolved.

What should I do if something is missing from my order?

Contact Xenon PC as soon as possible and provide your order number together with details of the missing item.

Our team will investigate the order and assist you.

Returns & Refunds

What is Xenon PC’s return policy?

Returns are handled according to our Returns & Refund Policy and applicable South African consumer law.

Please contact Xenon PC before sending any product back.

The return process may differ depending on whether the product is defective, damaged, incorrectly supplied or being returned for another reason.

How do I return a product?

Please contact Xenon PC before returning a product.

Provide:

Order number
Product name
Reason for return
Description of the problem
Photos or videos where relevant

We will provide the appropriate return instructions.

Can I return a product without all its accessories?

Customers should return the complete product together with the accessories, cables, chargers and other components supplied with the product.

If an accessory is missing, contact Xenon PC before sending the product back.

What happens after I return a product?

Once the product is received, it may be inspected and tested.

Depending on the reason for the return and applicable consumer law, the outcome may include:

Repair
Replacement
Exchange
Refund
Another applicable remedy

How long does a refund take?

Once a refund has been approved, the processing time may depend on the original payment method, bank, payment provider or marketplace.

We will provide further information when the refund is processed.

Warranty & Faults

What if my product stops working?

Contact Xenon PC as soon as you experience a problem.

Please provide:

Order or invoice number
Product name/model
Description of the problem
Photographs or videos where relevant

The product may need to be inspected and tested to determine the cause of the fault.

Where the fault is covered by an applicable warranty or consumer protection provision, the appropriate remedy will be provided.

What is not normally considered a product defect?

Depending on the circumstances, the following may not constitute a manufacturing defect:

Normal wear and tear
Accidental damage
Physical abuse
Liquid damage
Incorrect installation
Incorrect use
Electrical surge damage
Unauthorised modifications or repairs
Damage caused by incompatible components
Cosmetic wear on used products that was disclosed in the listing

This does not limit any rights that cannot legally be excluded under applicable South African law.

Used Laptops

What should I expect when buying a used laptop?

Used laptops may show signs of previous use, including scratches, marks, keyboard wear or other cosmetic imperfections.

Battery capacity may also vary depending on the age and previous use of the laptop.

Please read the complete product description before purchasing.

Are used laptop batteries covered?

Battery condition will depend on the specific product and its advertised condition.

Laptop batteries are consumable components and their capacity can decrease over time.

Where a battery is specifically described as faulty or defective, this will be stated in the product listing where known.

Networking Products

Are your routers compatible with all networks?

Not necessarily.

Some routers and modems may be locked or designed for a specific network.

The applicable network will be stated in the product description where known.

Customers should confirm network compatibility before purchasing.

Account & Website

What do I do if I forget my password?

Use the Forgot Password option on the Xenon PC website and follow the instructions to reset your password.

If you continue experiencing problems, contact Customer Support.

How do I update my account information?

If you cannot make the required change, contact Customer Support.

Customer Support

How can I contact Xenon PC?

You can contact Xenon PC through the contact details provided on our website.

Website: www.xenonpc.co.za

Customer Help Line / WhatsApp: +27 71 140 0118

Our customer support team can assist with:

Product enquiries
Orders
Delivery
Returns
Refunds
Warranty enquiries
Technical assistance

Security

Is it safe to shop with Xenon PC?

Xenon PC takes the security of customer information and online transactions seriously.

Customers should only make payments using the official payment methods provided through Xenon PC’s website or confirmed official payment instructions.

Never provide your banking PIN, password or OTP to anyone claiming to be a Xenon PC representative.

Contact Us

If your question is not answered above, please contact Xenon PC.

Xenon PC
Computer Sales • Laptops • Components • Accessories • IT Equipment • Repairs

Website: www.xenonpc.co.za
Customer Help Line / WhatsApp: +27 71 140 0118

Last Updated: 2 October 2026